Westchester Community College, State University of New York

Advanced Manufacturing

• National Institute for Metalworking Skills (NIMS)
• Certified Production Technician (CPT)

Industrial Technician Programs

• Technical Training Partnership Programs
• Programmable Logic Controllers (PLC)
• Electric Vehicle Technician Program
• Electronics
• Electromechanical
• Automation
• Robotics
• PLC Technician II (PLC II)

Fiber Optics Technician Programs

• Certified Fiber Optics Technician Course (CFOT)
• Certified Fiber Optics Specialist in Testing & Maintenance (CFOS/T)
• Certified Fiber Optics Specialist in Splicing (CFOS/S)

• Mastering Student Debt
• Managing Change and Transformation
• Effective Communication - From Ordinary to an Extraordinary Business
• Introduction to Lean Six Sigma
• Foundations of Lean Six Sigma
• Attaining Financial Wellness
• Coaching for Performance Improvement
• Conflict Resolution in the Workplace

Transforming the Customer Experience

Building Lifelong Customer Relationships Through Innovation

Transformative customer experience programs go far beyond automating for cost reduction and reinventing processes for improved customer satisfaction. They are the intersection of strategic marketing, out-of- the-box thinking and process/IT collaboration. These programs have the exciting potential to:

• Increase revenue
• Strengthen customer loyalty
• Expand market share
• Generate customer referrals

While big name success stories (Amazon, Disney, Dell) are heralded in business media, most organizations focus on incremental improvements to efficiency and service instead of fundamental innovation of the entire end-to-end customer experience. How can your organization bring together innovators, process owners and IT experts to transform the customer experience and generate dramatic growth?

The Professional Development Center (PDC) has partnered with a world class business education partner to bring you these valuable programs across any sector or industry including healthcare (Transforming the Patient Care Experience).

Corporate classes available: Please call or email:

• Microsoft Excel for Healthcare Risk Management
• Microsoft Excel For Healthcare Informatics
• Microsoft Excel For Nursing
• MS PowerPoint for Nursing
• Corporate Training - Microsoft Excel for Healthcare Risk Management Professionals
• Personal Fitness Trainer
• EMT Refresher

• RHA 124 - Red Hat Linux System Administration I
• RHA 134 – Red Hat Linux System Administration II
• Introduction to Data Science and Machine Learning Featuring Python
• Entry-level IT Help Desk Technician Program - CompTIA A+
• Data Analytics with CompTIA Data+ Certification – Remote
• Introduction to Tableau Visual Data Analytics
• Intro to SQL
• Python Programming

• Child Abuse Prevention
• Food Service / Sanitation
• Notary Public
• Wedding Planner / Event Management

• Info Sessions
• Program Page