Workforce Development & Community Education

26 | Visit us online at www.sunywcc.edu/wdce Textbook Required NEW! Work Place Bullying What does workplace bullying looks like? Understand how to identify and prevent it. Learn how best to handle oneself when faced with a bullying situation and how to report it. A discussion will include why this toxic atmosphere may discourage employees from staying and why many employees leave the workplace, but not their respective careers. Learn how to understand the dynamics of a workplace, when taking a new job. CE-BUS 2116, 1 Tues., Sept. 17, 6:00-7:30 pm, KNC-2, $50. N Manglani. #87858 Public Speaking with Ease Develop proficiency in public speaking through techniques, practice, and feedback. Each participant will deliver five speeches, each falling into a traditionally recognized category: anecdote, informative, persuasive, virtue, and tribute. You will also learn oral interpretation by speaking from prepared texts. CE-COMM 2004, 6 Wed., Oct. 16-Nov. 20, 7:00-9:00 pm, KNC-2, $125. S Horowitz. #87319 Business Writing that Counts! Make every word count and get the business results you seek! Develop your writing skills for the business world and learn to create documents (proposals, reports, letters, emails, and agendas) that will give you that extra edge in the workplace. Review basic writing concepts (spelling, grammar, and punctuation), and get an overview of the most common business documents. CE-WRITG 2054, 2 Sat., Nov. 2 & 9, 12:30-5:00 pm, KNC-2, $95. H Cuevas. #87311 CORPORATE TRAINING RESOURCES FOR BUSINESS AND MANAGEMENT The Professional Development Center is a great place for you or members of your team to continue their professional development and enhance necessary business skills. Westchester Community College provides high quality programs with convenient and affordable options for workforce development and continuing education. We offer a variety of training programs which can be customized to your organization’s needs and delivered on your schedule. Flexible options include providing on-site training at your location or the Gateway Center located at our Valhalla campus. Successful programs include topics related to:  Transforming the Customer Experience  Business Process Management  Essentials of Brand Strategy and Implementation  Change Management & Leadership Development  Supervisory Skills for New Managers  And many others We also offer professional skills development classes on campus, including:  Essentials of Management  Project Management and PMP & CAPM Prep  Computer Technologies/Office Productivity  Effective Business Communications  And many more For further information regarding the Professional Development Center Contact Jim Irvine, Director of Corporate Education and Continuing Professional Education 914-606-6658, email us at james.irvine@sunywcc.edu or pdc@sunywcc.edu , or visit www.sunywcc.edu/pdc BUSINESS PROCESS MANAGEMENT/ BUSINESS PROCESS IMPROVEMENT Process Mapping, Modeling and Analysis Using Process Analysis to Define & Solve Business Challenges Organizations are a collection of processes. These processes are the business activities performed to produce value, serve customers, and generate income. Managing these processes is the key to the success of your organization. Unfortunately, most organizations are not set up to manage processes. Instead, they manage tasks. Inefficiency and waste become part of the system. They rob your organization of profits, productivity and its competitive advantage. Process mapping shows you the way out. 13 PDHours. CE-BUS 2105, 1 T/W, Sept. 17 & 18, 9:00 am- 4:30 pm, Room TBD, $995. #87758 Performance Improvement Strategies Using Lean, Six Sigma and Reengineering to Improve Business Results Think about it, all performance improvement methodologies (PDCA, Six Sigma, TQM, reengineering, etc.) have four elements in common: customer value, process maps and measures, root cause analysis and improvement strategies. The tools and other techniques taught in this seminar will enable you to use the right data and right tools to craft the right solution to improve performance. 13 PDHours. CE-BUS 2112, 1 T/W, Oct. 22 & 23, 9:00 am- 4:30 pm, Room TBD, $995. #87759