Resume Guide

SUNY Westchester Community College • Career Services Resume/Cover Letter Guidelines 2022-2024 18 SARAH M. SMITH Yonkers, NY 10709 914) 779-4567 Smith_321@yahoo.com PROFILE Experienced sales professional with in-depth knowledge of consumer services and the retail banking industry. Excellent team player who can develop and implement a market/sales strategy. Expertise in: Prospecting Direct Marketing Service Delivery Marketing Research Consumer Behavior Related Computer Technology PROFESSIONAL EXPERIENCE Citibank NA New York, NY 2016-present Senior Manager , Gold Card Marketing (2016-present) Manage a team of sales professionals in targeting new card services to preferred customers. • Develop and execute telemarketing programs including direct mail and print ads • Create and manage $5 million sales budget. Exceeded sales goals by 35% in first year • Train and supervise a professional sales staff of three Lead Salesperson , Platinum Card Marketing (2014-2016) Responsible for managing and executing high quality, targeted direct mail programs and services for Citibank’s preferred customers. • Directed/coordinated activities of advertising agency, telemarketing firm and other vendors in implementation of sales programs • Managed and trained a staff of seven sales professionals • Exceeded sales targets for direct mail programs by 26% Bank of New York, White Plains, NY 2013-2014 Customer Service Representative Provided information and services to current and potential bank customers • Sold bank products/services • Oversaw daily operations of retail branch including supervision of bank staff EDUCATION BS, Business Administration, SUNY Binghamton, GPA 3.7 AAS, Liberal Arts, SUNY Westchester Community College, GPA 4.0 Sample Resume Format, Reverse Chronological Style, Verdana font, 11 pt