Visit us online at www.sunywcc.edu/wdce | 8 CAREER & WORKFORCE TRAINING CORPORATE TRAINING RESOURCES FOR BUSINESS AND MANAGEMENT The Professional Development Center is a great place for you or members of your team to continue their professional development and enhance necessary business skills with a variety of customizable training programs tailored to your organization’s needs and schedule. We offer flexible online programs and on-site training options at your location or the Gateway Center at SUNY Westchester Valhalla. PROGRAMS INCLUDE: Transforming the Customer Experience Business Process Management Conflict Resolution Change Management & Leadership Development Supervisory Skills for New Managers And many others PROFESSIONAL SKILLS DEVELOPMENT CLASSES INCLUDE: Essentials of Management Introduction to Lean Six Sigma Computer Technologies/Office Productivity Effective Business Communications Medical Billing / Medical Coding For more information about our Professional Development Center programs, visit www.sunywcc.edu/pdc or contact Jim Irvine, Director of Corporate and Continuing Professional Education, at 914-606-6658 or james.irvine@sunywcc.edu BUSINESS PROCESS MANAGEMENT & IMPROVEMENT Visit our website at www.sunywcc.edu/pdc or email james.irvine@sunywcc.edu for details and dates. Professional Development Hours awarded by Association of Business Process Management Professionals/ABPMP. REMOTE Essentials of Business Process Management: A strategic and tactical look at the world of BPM BPM encompasses both performance improvement and strategic differentiation. This two-part live virtual seminar is instructor-led and meets for six hours in total. This entry module to the Business Process Management Certificate series provides the context for sustainable and impactful BPM success. Business Process Management has emerged as the glue that enables organizations to effectively integrate strategic initiatives, information technology investments and day-to-day operations, thereby enabling sustainable operational excellence. CE-BUS 2141, Sept. 17-19, 1:00–3:00 pm, $625. #98279 REMOTE Process Mapping, Modeling and Analysis: Using Process Analysis to Define and Solve Business Challenges Organizations are a collection of processes. These processes are the business activities performed to produce value, serve customers, and generate income. Managing these processes is the key to the success of your organization. Most organizations are not set up to manage processes instead, they manage tasks. Inefficiency and waste become part of the system; they rob your organization of profits, productivity, and its competitive advantage. Process mapping shows you the way out. 13 CPEs. Call 914-606-6658 for dates or corporate training. CE-BUS 2105, Oct. 15-16 & 22-23, 1:00–4:30 pm, $1,095. #98280. LEAN SIX SIGMA GREEN BELT CERTIFICATION The Lean Six Sigma Green Belt is the most recognizable and valued quality management certification across all industries. This six-day course and certification project combines comprehensive classroom training with real-world application to both enhance learning and validate capabilities. Between sessions, participants will work on a process improvement project from your organization. You will attend three, two-day live, training sessions, approximately one month apart, to complete the six full days of classwork. Our program leads to success! 36 CPEs. Visit our website at www.sunywcc.edu/pdc for details and dates. Call 914-606-6658 for corporate classes. Performance Improvement Strategies: Using Lean, Six Sigma and Reengineering to Improve Business Results Think about it, all performance improvement methodologies (PDCA, Six Sigma, TQM, reengineering, etc.) have four elements in common: customer value, process maps and measures, root cause analysis and improvement strategies. The tools and other techniques taught in this seminar will enable you to use the right data and right tools to craft the right solution to improve performance. 13 CPEs. CE-BUS 2112, Nov. 14-15 & 21-22, 1:00–4:30 pm, $1,095. #98281 Process Transformation: Discovering and Implementing Innovative Solutions Think Employees are the catalyst for business transformation within their organization or department. Often times, people rarely realize it or acknowledge it. Many people have the unique role to make changes that can have an impact on the success of an organization ranging from insights they provide to directions for products, services or processes. This seminar will develop your awareness, knowledge and understanding of what process transformation is, how it can help your organization (and your career) and how to approach and navigate process transformation. Participants learn to deliver both continuous improvement and breakthrough solutions for their organization using creative redesign techniques. CE-BUS 2134, Dec. 5-6 & 12-13, 1:00–4:30 pm, $1,095. #98282 SIGMA GREEN BELT CERTIFICATION For more information see page 10. Call 914-606-6658 for more information, including corporate classes. • Data Analytics for Healthcare Leaders: Integrating Statistics & Experience to Drive Your Business Decisions • Improving the Patient Experience: Best Practices for Improving Patient/Family Satisfaction and HCAHPS Scores • Process Optimization in Healthcare REMOTE REMOTE
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