Visit us online at www.sunywcc.edu/wdce | 10 CAREER & WORKFORCE TRAINING IN-PERSON ECG and Phlebotomy Technician Gain additional skills for routine patient care treatments including ECG, phlebotomy, simple lab tests, and infection control. Upon successful completion of the course, students are eligible to take certification exams offered by the NHA. To register, call 914-606-7400 or email ossining@sunywcc.edu At SUNY Westchester Ossining: CE-HCARE 2080OS, Sa/Su, Sept. 14-Dec. 22, 9:00 am-3:00 pm, $1894. #98180 IN-PERSON NYS Emergency Medical Technician (EMT) Refresher Course The EMT-Basic refresher course allows New York City-area Emergency Medical Technicians to renew their certification. The course is designed to help the EMT refresh previously learned material and learn the latest and most updated information on protocol changes and policy. NYS EMT Hybrid Refresher Course Sundays in the fall. Start written exam eligible in January. Watch Facebook and Westchester DES website for notifications. COMING SOON - Core Content EMT CME - weekdays Zoom. Certified Nursing Assistant NYS approved training for nursing assistants. Prepare for employment in hospitals and nursing homes. Includes classroom work and clinical experiences at a local nursing home. Admissions application and interview required; application due date is Aug. 16. To apply and register call 914-606-7400 or email ossining@sunywcc.edu CE-HCARE 2001OS, $1977 (+ textbook/workbook). At SUNY Westchester Ossining: Sec. A: Sat., Sept 7-Jan. 11, 9:00 am-4:00 pm, #98181 Sec. B: T/TH, Sept. 10-Dec. 19, 9:00am-3:00pm, #98182 HEALTHCARE PROCESS MANAGEMENT CORPORATE CLASSES Process Optimization in Healthcare Serve more patients and improve all measures of quality! In an environment filled with technological, regulatory, and administrative change—and a pandemic—hospitals and practices must serve significantly more patients while accepting lower reimbursement. It is a “business” model that would not work for most businesses. This workshop will equip you with the tools and techniques you need to better understand your processes and implement lasting solutions. 13 CPEs. Call 914-606-6658 for more information. Improving the Patient Experience: Best Practices for Improving Patient/Family Satisfaction and HCAHPS Scores Clinical outcomes have always been the most important measure of patient satisfaction. In today’s healthcare business environment, payers, patients, and healthcare leadership demand a more holistic view of patient engagement. The definition of high quality has been expanded to include greater emphasis on wait times, communication, the environment and more. This course will challenge you to rethink patient interactions and how to implement measurable improvements to patient satisfaction. 13 CPEs. Call 914-606-6658 for more information. Data Analytics for Healthcare Leaders: Integrating Statistics & Experience to Drive Your Business Decisions Hidden in existing systems (block scheduling, practice management, talent management, etc.) are treasure troves of information that will enable you to improve revenue capture, to reallocate resources from underutilized units to emerging areas of need, and to significantly improve clinical and non-clinical outcomes. This seminar will arm you with the tools and strategies to determine which data are vital, ask the right questions of analysts who support you, interpret results to make good business decisions and effectively communicate your conclusions to varied audiences. Call 914-606-6658 for more information. COMMUNITY HEALTH & SAFETY CERTIFICATIONS IN-PERSON Heartsaver Adult/Child CPR/AED American Heart Association CPR/AED course covering children ages 1 year up to adults. Certification good for two years. For the lay responder. Please contact joan.lederman@sunywcc.edu prior to the class. 1 Sat., 9:00 am-1:00 pm, $89. J Lederman. At SUNY Westchester Ossining: CE-HCARE 2006OS, Oct. 19. #98164 IN-PERSON
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