Workforce Development and Community Education: Summer 2021

19 | Visit us online at www.sunywcc.edu/wdce BUSINESS PROCESS MANAGEMENT & IMPROVEMENT REMOTE Process Mapping, Modeling and Analysis: Using Process Analysis to Define & Solve Business Challenges Organizations are a collection of processes. These processes are the business activities performed to produce value, serve customers, and generate income. Managing these processes is the key to the success of your organization. Most organizations are not set up to manage processes instead they manage tasks. Inefficiency and waste become part of the system, they rob your organization of profits, productivity, and its competitive advantage. Process mapping shows you the way out. 13 CPEs (ABPMP). For schedules and more details, visit www.sunywcc.edu/bpm REMOTE Performance Improvement Strategies: Using Lean, Six Sigma and Reengineering to Improve Business Results Think about it, all performance improvement methodologies (PDCA, Six Sigma, TQM, reengineering, etc.) have four elements in common: customer value, process maps and measures, root cause analysis and improvement strategies. The tools and other techniques taught in this seminar will enable you to use the right data and right tools to craft the right solution to improve performance. 13 CPEs (ABPMP). Professional Development Hours awarded by Association of Business Process Management Professionals/ABPMP. For schedules and more details, visit www.sunywcc.edu/bpm REMOTE Communicating Through the Written Word: Applying Effective Writing Skills to Business To succeed in business today one must be able to write clearly, correctly, and concisely and should be able to master all aspects of writing. This includes business letters, cover letters, memos, informal reports, executive summaries, proposals, as well as social media and website copy. Professional credibility can be built or destroyed by the written work that goes out from an office. Good writing is the key to effective communication and being able to produce clearly written communication is a skill that is not only desirable but also essential. Participants will focus on writing clear, concise, and effective copy. For schedules and more details, visit www.sunywcc.edu/pdc REMOTE Attaining Financial Wellness Learn the necessary steps to put yourself on the path towards a successful financial future. This course will be a fun interactive 10-week program covering the basics and beyond along with must follow steps to secure your finances well into the future, including investment basics, life events, debt management, retirement income planning, and more! This course is taught by a Chartered Financial Analyst/Certified Financial Planner, B Yam. For schedules and more details, visit www.sunywcc.edu/pdc REMOTE Managing Change and Transformation 2020 brought about an unprecedented rate of change not only for US businesses but businesses across the globe. This course will provide a framework to enable organizations to support their customers and protect their business, while laying the seeds for future growth and success. For schedules and more details, visit www.sunywcc.edu/pdc REMOTE Conflict Resolution in the Workplace Every workplace has conflict. Participants will learn the different types of conflict and the process to diagnose, understand and resolve these conflicts. Learning how to handle disputes and conflict effectively is a necessary skill for anyone both personally and professionally. For schedules and more details, visit www.sunywcc.edu/pdc REMOTE Red Hat Linux ® System Administration I Red Hat System Administration I (RH124) equips you with Linux administration “survival skills” by focusing on foundational Linux concepts and core tasks. You will learn how to apply command- line concepts and enterprise-level tools, starting you on your journey toward becoming a full-time Linux system administrator. This path continues with the follow-on course, Red Hat System Administration II (RH134). For schedules and more details, visit www.sunywcc.edu/pdc REMOTE Introduction to Lean Six Sigma This course is perfectly suited for individuals, including experienced business professionals, interested in learning about the concepts and fundamentals of Lean Six Sigma. Participants will learn the essentials of a quality management framework and Lean approach to operations management. Students will gain an understanding of why it is being used in businesses around the world to streamline operations and optimize efficiencies. For schedules and more details, visit www.sunywcc.edu/pdc REMOTE Foundations of Lean Six Sigma: A Yellow Belt Equivalent This course will pick up where the White Belt training left off. Participants will go deeper into the philosophy of establishing an organizational quality mind-set, leveraging metrics to solve difficult business problems, and each phase of a Lean Six Sigma project including basic statistical analysis. Successfully completing this course will position participants to enter a formal Green Belt program through an accredited certification program. For schedules and more details, visit www.sunywcc.edu/pdc REMOTE Data Science and Machine Learning Fundamentals This hands on, project-based course introduces the R and Python programming languages as well as strong foundational knowledge to advance on to our Data Science and Artificial Intelligence Practitioner programs from our IBM Skills Academy programs. For schedules and more details, visit www.sunywcc.edu/pdc REMOTE Coaching for Performance Improvement Coaching is not simply a best practice—it is essential to fostering employee and organizational development for maximum results. As a supervisor, manager, team lead or someone aspiring to these roles, you play a significant role in supporting and guiding optimized performance. Learn the processes and best practices to be an effective coach to advance staff development and increase levels of performance for your department and organization. For schedules and more details, visit www.sunywcc.edu/pdc Textbook Required