Workforce Development and Community Education: Spring 2022

23 | COVID-19 vaccination requirements for in-person classes at www.sunywcc.edu/wdce-covid REMOTE Improving the Patient Experience: Best Practices for Improving Patient / Family Satisfaction and HCAHPS Scores Clinical outcomes have always been the most important measure of patient satisfaction. In today’s healthcare business environment, payers, patients and healthcare leadership demand a more holistic view of patient engagement. The definition of high quality has been expanded to include greater emphasis on wait times, communication, the environment and more. This course will challenge you to rethink patient interactions and how to implement measurable improvements to patient satisfaction. 13 CPEs CE-HCARE 2077, Spring dates TBD, 8:30 am-12:00 noon. $1,095. Data Analytics for Healthcare Leaders Integrating Statistics & Experience to Drive Your Business Decisions: Hidden in existing systems (block scheduling, practice management, talent management, etc.) are treasure troves of information that will enable you to improve revenue capture, to reallocate resources from underutilized units to emerging areas of need, and to significantly improve clinical and non-clinical outcomes. This seminar will arm you with the tools and strategies to determine which data are vital, ask the right questions of analysts who support you, interpret results to make good business decisions and effectively communicate your conclusions to varied audiences. CE-HCARE 2078, Spring dates TBD, 8:30 am -12:00 noon. $1,095. Professional Development Hours awarded by Association of Business Process Management Professionals/ABPMP. For more details and complete list, visit our website at www.sunywcc.edu/bmp OR contact Jim Irvine at james.irvine@sunywcc.edu for dates. BUSINESS ANALYSIS—DRIVING BUSINESS SUCCESS Driven by the rise of complexity and uncertainty in today’s world, business analysis is key to enabling change that drives project and business success. Business Analyst is one of the fastest growing roles in the business and IT world. BA practitioners are poised to have a dramatic impact on organization’s ability to create more responsive business models and optimize innovation and automation projects. REMOTE Foundations of Business Analysis Interested in solving business problems? If you are considering a career in business analysis or if you are a business analyst already and want to upgrade your skills to be ready for the next step, this course is for you. You will learn the fundamentals of business analysis, the art and science of assessing needs and delivering solutions that work for stakeholders and customers. 12 CPEs CE-BUS 2128, 2 T/W, Mar. 15 & 16, 8:30 am-4:00 pm. $1,095. #18881 REMOTE Requirements Analysis & Design Definition The ultimate objective of a business analysis, process improvement or information technology project is to improve business results. This seminar will present proven approaches to analyzing current conditions, business needs and technology enablers. Verification and validation techniques will be used to assure proposed solutions meet the needs of users and customers. 12 CPEs CE-BUS 2131, 2 T/W, May 10 & 11, 8:30 am-4:00 pm. $1,095. #18882 See our complete BA Series at www.sunywcc.edu/pdc REMOTE Attaining Financial Wellness Learn the necessary steps to put yourself on the path towards a successful financial future. This course will be a fun interactive 10- week program covering the basics and beyond along with must follow steps to secure your finances well into the future including Investment Basics, Life Events, Debt Management, Retirement Income Planning and more! This course is taught by a Chartered Financial Analyst/Certified Financial Planner. CE-FIN 2077, Tues., Mar. 22-May 24, 6:00-7:30 pm. $195. B Yam. #18883 REMOTE Mastering Student Debt Student debt is crushing the American Dream. Last year, student debt in the US surpassed $1 Trillion, and for the first time, exceeded the total amount of credit card debt. Minimize the financial impact of student loans! Learn the different types of repayment options, income driven loan forgiveness payments and public loan forgiveness programs. Take control of your finances NOW! This course is taught by a CSLP—Certified Student Loan Professional. B Yam. CE-FIN 2079, Thurs., Apr. 21-May 12, 6:00-7:30 pm, $145. B Yam. #18884 IN-PERSON Coaching for Performance Improvement Coaching is not simply a best practice—it is essential to fostering employee and organizational development for maximum results. As a supervisor, manager, team lead or someone aspiring to these, you play a significant role in supporting and guiding this development toward optimizing performance. Learn the processes and best practices to be an effective coach to advance staff development and increase levels of performance for your department and organization. CE-BUS 2122, 4 T/Th, April 12- 21, 6:00-8:00 pm, Room TBD, $225. #18760 REMOTE Conflict Resolution in the Workplace Every workplace has conflict. Participants will learn the different types of conflict and the process to diagnose, understand and resolve these conflicts. Learning how to handle disputes and conflict effectively is a necessary skill for anyone both personally and professionally. CE-BUS 2123, 2 T/W, May 3 & 4, 6:00-8:00 pm. $99. #18761 REMOTE Effective Communication—From Ordinary to an Extraordinary Business How you communicate to others, especially your staff and clients can make all the difference in growing your practice. Most business professionals listen to respond versus to relate and understand others. Communication that is clear and specific free from assumption and speculation leads to better results long term. Higher engagement is the key to growth while being productive and efficient. CE-BUS 2135, 1 Wed., May 18, 6:00-8:00 pm. $49. #18762 Textbook Required