Workforce Development and Community Education: Spring 2022

Visit us online at www.sunywcc.edu/wdce | 22 CAREER & WORKFORCE TRAINING Displaced Homemakers/Project Transition Office Technology Training Program for Career Re-Entry This intensive remote program provides qualified displaced homemakers the opportunity to learn current, marketable skills to return to the workforce. There is no cost to eligible participants (single parents, widowed, disabled spouse, divorced, separated, unemployed spouse). All applicants must be unemployed or underemployed and must provide proof of Displaced Homemaker status according to NYS Department of Labor guidelines. LEARN CURRENT COMPUTER SKILLS:  Microsoft Word  Microsoft Excel  Microsoft Outlook  File Management LEARN JOB SEARCH SKILLS:  Resume writing  Interviewing  Online job search  Career Counseling Programs run remotely for 8 weeks. We run several programs per year. To find out if you are eligible for the Displaced Homemaker Training Program, email PG22@sunywcc.edu . Please include your phone number in your email. CORPORATE TRAINING RESOURCES FOR BUSINESS AND MANAGEMENT The Professional Development Center is a great place for you or members of your team to continue their professional development and enhance necessary business skills. Westchester Community College provides high quality programs with convenient and affordable options for workforce development and continuing education. We offer a variety of training programs which can be customized to your organization’s needs and delivered on your schedule. Flexible options include providing online programs and / or on-site training at your location or the Gateway Center located at our Valhalla campus. PROGRAMS INCLUDE:  Transforming the Customer Experience  Business Process Management  Conflict Resolution  Change Management & Leadership Development  Supervisory Skills for New Managers  And many others WE ALSO OFFER PROFESSIONAL SKILLS DEVELOPMENT CLASSES, INCLUDING:  Essentials of Management  Introduction to Lean Six Sigma  Computer Technologies/O ice Productivity  E ective Business Communications  Medical Billing / Medical Coding  And many more For further information regarding the Professional Development Center Contact Jim Irvine, Director of Corporate Education and Continuing Professional Education at 914-606-6658 or email james.irvine@sunywcc.edu or pdc@sunywcc.edu or visit www.sunywcc.edu/pdc BUSINESS PROCESS MANAGEMENT & IMPROVEMENT REMOTE Process Mapping, Modeling and Analysis: Using Process Analysis to Define & Solve Business Challenges Organizations are a collection of processes. These processes are the business activities performed to produce value, serve customers, and generate income. Managing these processes is the key to the success of your organization. Most organizations are not set up to manage processes instead, they manage tasks. Inefficiency and waste become part of the system; they rob your organization of profits, productivity and its competitive advantage. Process mapping shows you the way out. 13 CPEs. CE-BUS 2105, 4 T/W, Apr. 5 & 6, 12 & 13, 1:00-4:30 pm. $1,095. #18879 REMOTE Performance Improvement Strategies: Using Lean, Six Sigma & Reengineering to Improve Business Results Think about it, all performance improvement methodologies (PDCA, Six Sigma, TQM, reengineering, etc.) have four elements in common: customer value, process maps and measures, root cause analysis and improvement strategies. The tools and other techniques taught in this seminar will enable you to use the right data and right tools to craft the right solution to improve performance. 13 CPEs. CE-BUS 2112, 4 T/W, May 3 & 4, 10 & 11, 1:00-4:30 pm. $1,095. #18880 REMOTE LEAN SIX SIGMA GREEN BELT CERTIFICATION— Six-Day Course and Certification Project The Lean Six Sigma Green Belt is the most recognizable and valued quality management certification across all industries. This program combines comprehensive classroom training with real-world application to both enhance learning and validate capabilities. Between sessions, participants will work on a process improvement project from your organization. You will attend three, two-day live, REMOTE training sessions, approximately one month apart, to complete the six full days of classwork. Our program leads to success! 36 CPEs. CE-BUS 2133, Spring dates TBD, 9:00 am-4:00 pm. $3,995. REMOTE Process Optimization in Healthcare How to Serve More Patients and Improve All Measures of Quality: In an environment filled with technological, regulatory and administrative change – and a pandemic – hospitals and practices must serve significantly more patients while accepting lower reimbursement. It is a “business” model that would not work for most businesses. This workshop will equip you with the tools and techniques you need to better understand your processes and implement lasting solutions. 13 CPEs CE-HCARE 2076, Spring dates TBD, 8:30 am-12:00 noon. $1,095.