Executing Change in Healthcare

Navigating Large Scale Changes in Operations and Culture

How to earn buy-in from clinical and non-clinical staff

Hospitals and other healthcare facilities are among the most challenging environments to implement change. We deal in lives so the risk factors are much greater. Hand-offs between clinical and non-clinical operations are natural tension points. Our staffs are regularly dealing with myriad regulatory and technology revisions.

These factors make effective project management and change communication extremely important to achieving the intended outcomes for any technology or performance improvement investment.

This seminar will enable you and your team with practical tools and concepts to manage the technical and human elements of implementing a performance improvement solution, thereby improving the effectiveness and sustainability of change.

What you will learn:

Understand factors that influence change in healthcare
Develop a framework to organize change
Create an implementation strategy and plan to effectively manage change
Put practices in place to integrate and sustain change
Foster collaboration between clinical and non-clinical stakeholders to ensure change improves patient-centered care

Seminar Outline:

Define and Create Vision for Change
1. Plan for change
2. Prioritize change initiatives
3. Create consensus on the destination
4. Confirm strategic alignment
5. Define and engage stakeholders
Organize and Prepare for Change
1. Create change coalition
2. Roles and responsibilities
3. Developing your strategy
4. Define and address risks
5. Manage resistance to change
6. Communication: Gaining broad buy-in
Deploy Change
1. Develop implementation plan
2. Overcoming resistance to change
3. Demonstrating commitment
4. Validate interim results
Evolve Toward the Desired State
1. Implementation strategies to optimize results and sustainability
2. Measuring progress
3. Optimize cross-functional results
4. Course corrections and results

Credits: 7 CPE / ABPMP

Who Should Attend:

Typical attendees from hospitals, medical centers, long term care, rehab / nursing facilities, mid to large size practices include:

Director or Manager of Operations
Administrator
Manager of any specialty care department
Director or Manager of Information Technology
Director of Training or Organizational Development
Director or Manager of Quality
Project Manager or Business Analyst
Leader or member of a process or technology improvement team

2023 Calendar Year

Date(s): Call for Corporate Dates
Location: Online (virtual / in-person)
Time: TBD
Catalogue #: CE-HCARE 2079
Class #: TBD
Cost: Corporate Rates

Learning Path

Performance Improvement in Healthcare Certificate | Fall 2022 – Spring 2023

This course is part of the Performance Improvement in Healthcare Series Certificate Program. Save 15% if you register and pay, in advance, for all four classes. See “Performance Improvement in Healthcare Certificate Series”.

Professional Development Hours awarded by the Association of Business Process Management Professionals, International / ABPMP

For BPM courses, contact:

Jim Irvine, Director, Corporate and Continuing Professional Education
914-606-6658
james.irvine@sunywcc.edu